Privacy Policy
Last updated: Dec.10, 2025
This Privacy Policy explains how 飛合科技有限公司 (FEIHE TECHNOLOGY CO., LIMITED), Hong Kong Special Administrative Region ("ModelScan", "we", "us", or "our") collects, uses, stores, and protects personal information when you access or use our website (modelscan.io) and services, including our API platform, developer tools, and related products (collectively, the "Services").
By using our Services, you agree to the terms described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide to Us
We may collect the following information when you interact with our Services:
- Account information such as name, email address, and password.
- Billing information, including payment method details processed through secure third-party providers.
- Communication records, such as messages you send to our support team or feedback you submit.
We do not collect sensitive personal data unless explicitly required for support or compliance.
2. Information Collected Automatically
When you access our website or use our API, we may automatically collect:
- Usage data (API calls, model selections, timestamps, performance metrics)
- Log data (IP address, browser type, operating system, device information)
- Cookies and analytics identifiers to improve user experience and platform performance
Advertising and Tracking
We do not use cookies for advertising or cross-site tracking.
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our Services
- Authenticate users and manage accounts
- Monitor system performance and ensure service reliability
- Prevent abuse, security risks, or violations of our Terms of Service
- Process payments and manage billing
- Communicate important updates or support responses
Analytics
We may use anonymized and aggregated data for analytics, but never in a way that identifies individual users.
4. How We Share Information
We do not sell, rent, or trade personal information.
We may share limited information with:
- Trusted third-party service providers, such as payment processors, cloud hosting providers, and analytics tools
- Regulators or authorities, when required by applicable law
- Business partners, only when necessary to provide core platform functionality
Provider Obligations
All third-party providers are bound by confidentiality and data protection obligations.
5. Data Storage and Security
We implement industry-standard technical and organizational measures to protect your data, including:
- Encrypted data transmission (HTTPS/TLS)
- Access controls and authentication mechanisms
- Secure cloud infrastructure and redundant backups
Security Limitations
Although we work hard to safeguard data, no method of transmission or storage is completely secure.
6. Data Retention
We retain personal information only as long as necessary to:
- Provide the Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Deletion Requests
Users may request deletion under applicable laws.
7. International Data Transfers
As a global service provider, we may store or process information in multiple jurisdictions.
All transfers comply with relevant data protection laws, including contractual safeguards where required.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion (where allowed by law)
- Object to or restrict certain types of processing
- Request a copy of your data ("data portability")
Exercising Your Rights
To exercise these rights, please contact us using the email below.
9. Third-Party Links
Our website may contain links to third-party sites.
We are not responsible for their privacy practices, and we encourage you to review their policies separately.
10. Children's Privacy
Our Services are not intended for individuals under the age of 16.
We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Material changes will be posted on this page with an updated "Last Updated" date.
12. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us at:
Operator: 飛合科技有限公司 (FEIHE TECHNOLOGY CO., LIMITED)
Jurisdiction: Hong Kong Special Administrative Region